DUTIES, DELIVERY & RETURNS
DUTIES & TAXES ARE INCLUDED IN ALL PRODUCT PRICES
The final price in checkout is inclusive of all duties and taxes.
EXPRESS SHIPPING
All orders ship from Australia via DHL Express: 2-4 Business Days
The cost of shipping will be calculated at checkout and will vary by address.
PLEASE NOTE
- We're unable to cancel or edit an order once it has left our warehouse
- The shipping cost is non-refundable for returns
- Delivery times are only an estimate, once your order is dispatched you will receive tracking information specifically for your order.
INTERNATIONAL RETURNS POLICY
We offer free returnson full-priced products (sale products excluded unless faulty) purchased online subject to the following conditions:
- The garment is returned within 30 days of receiving your order.
- Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
- Sale Items: CAMILLA AND MARC online store does not accept returns (refund or exchange) on any sale items unless deemed faulty. Please note, discounts cannot be retrospectively applied.
REFUNDS
Refunds are reversed onto the original form of payments, i.e. Afterpay account or credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). $10 will be deducted from the refund amount to cover the return shipping label.
Book Your Free Return Here
SALE ITEMS
All items that have been marked down are considered 'final sale' and are ineligible for return (including refund, credit note or exchange) under all circumstances unless deemed faulty. Please contact our Customer Care team if you need assistance with sizing, fabrication or styling prior to purchasing.
FINAL SALE ITEMS
Final Sale applies to all items that are marked 'Final Sale' in the product description and extends to all sale items, underwear and swimwear. Items marked down are considered 'final sale' and are ineligible for return (including refund, credit note or exchange) under all circumstances unless deemed faulty. Please contact our Customer Care team if you need assistance with sizing, fabrication or styling prior to purchasing.
CANCELLATIONS
If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note orders that have already been shipped cannot be cancelled. During promotional periods we can't cancel orders due to the volume of orders.
FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at customercare@camillaandmarc.com to notify us of any issue and we will work with you to resolve it as soon as possible.
COLOURS
CAMILLA AND MARC have made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.
IMPORTANT EXCEPTIONS
Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty.
Swimwear: Please wear undergarments when trying on swimwear and do not remove the plastic protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled.
Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged.
